Refund policy
Last updated: October 16, 2026
Returns
At Theramenda, we want you to feel confident in your purchase. That's why we offer a 90-Day Money-Back Guarantee on all orders.
If you're not satisfied with your purchase for any reason, you can request a refund within 90 days of receiving your order.
You're welcome to try your product during this period. Normal use will not affect your eligibility for a refund. However, we may reduce your refund if the item has been excessively damaged, misused, or is missing essential components.
If you would like to request a refund, please email us at support@theramenda.com, and our team will be happy to assist you through the process.
How to Start a Return
To request a return or refund under our 90-Day Money-Back Guarantee, simply contact us at support@theramenda.com within 90 days of receiving your order.
Our customer support team will guide you through the process and provide any necessary return instructions.
Please contact us before sending any items back.
Unless we state otherwise or applicable law requires otherwise, customers are responsible for return shipping costs for change-of-mind returns.
Damages and Issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
We will review the issue and help determine the appropriate solution.
Exceptions and Non-Returnable Items
Our 90-Day Money-Back Guarantee applies to all items purchased from Theramenda.
Items that have been excessively damaged, misused, or altered may be subject to reduced refunds.
Contact us if you have any questions about your return eligibility.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved.
If approved, your refund will be issued to your original payment method, unless otherwise stated.
Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time after approval, please contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
For refund requests, returns, cancellations, exchanges, or questions about your order, please email us at support@theramenda.com. Our team will be happy to help.