Shipping policy

Last updated: October 16, 2026

Thank you for shopping with Theramenda. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders will be processed as soon as possible.

You'll receive a shipping confirmation email with tracking information as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

We aim to deliver all orders within 8–14 business days from the date your order is placed.

Please note that delivery times are estimates, not guarantees. Shipping times may occasionally vary due to carrier delays, weather conditions, customs processing, or other circumstances outside our control.

Business days exclude weekends and public holidays.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Canada Customs, Taxes and Other Applicable Fees

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer's responsibility unless otherwise stated.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note that tracking information may take time to update after you receive it.

Shipping Destinations

We currently ship to Canada and the United States.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address Accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed, contact us and we will help you resolve the issue with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it.

Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

If you have any questions about your order or shipping, please contact our team at support@theramenda.com. We're happy to help.